Frequently Asked Questions
Booking Related Questions:
- Do I need to book activities in advance?
We would always advise booking in advance as sessions can sell out. Please explore our activities, check the latest availability and make a booking here.
- How do I book an activity?
The majority of our activities must be booked online via this website. Some exceptions apply such as pedalo hire, please refer to the relevant activity page for more details.
- How can I make a change to my booking?
If you wish to request a change to your booking, please email us on email@example.com with your booking details including your order reference number and details of what date you would like to move your booking to and our team will get back to you as soon as possible.
- Is there an admission fee for Willen Lake?
Willen Lake is open to the public and there is no booking required to visit the park itself. If you’re travelling by car, charges do apply – find out more here.
General Visitor Information:
- When is Willen Lake open?
The park itself and our car parks are open to visitors 24 hours a day, 7 days a week. Our toilet and activity centre opening hours vary throughout the year, please see here for our latest session availability.
- Are there any COVID-19 restrictions on site?
We have adapted our operations to ensure our staff and visitors are kept safe. View our latest update here.
- Is the park wheelchair friendly?
Willen Lake is largely accessible with level hard surfaced paths around both the North and South Lakes. Please see more information here.
- Are BBQ’s allowed at Willen Lake?
BBQ’s are permitted on the designated barbeque stones near the North Bay Car Park. The stones cannot currently be booked and the latest Government guidance surrounding COVID-19 must be followed. Gas BBQs are not permitted. Groups of 20 or more require permission to use the BBQ area – email firstname.lastname@example.org to make a request. Find out more here.
- Can I bring alcohol to Willen Lake?
No, alcohol is not allowed to be consumed at Willen Lake unless it’s within a licensed venue or event. Find out more here.
- Can I bring my dog to Willen Lake?
Dogs are welcome at Willen Lake, but we ask that they are always kept under effective control and do not cause any disturbance to other visitors or wildlife.
- Can my dog go inside the activity areas?
Dogs on leads are allowed in the Treetop and Wakeboarding spectator areas. They are not permitted in the children’s play area or the Splash ‘n’ Play activity area.
- What should I do if I see injured wildfowl on the site?
If you see injured wildfowl, please report to the RSPCA. If a bird has unfortunately died, please let us know by emailing email@example.com and our team will deal with it as quickly and efficiently as possible.
- Can I put up a gazebo on the site?
Due to safety reasons, gazebos and large parasols are not permitted.
- Do you have a lost property?
We do keep any items handed into us or we find on site for a reasonable time to see if anyone comes forward for them. Please email firstname.lastname@example.org with a description of your lost item to see if something has been handed in.
- How do I host an event at Willen Lake?
All events require a licence from our team to go ahead. Events include any gatherings of 20 people or more. Find out more here.
- What food and drink is available to purchase on site?
There is a café and restaurant available which are ran by third party companies. Find out more here.
Activity Related Questions:
- Can I swim in the lake?
Open water swimming is allowed at Willen Lake but only during organised sessions from Love Open Water. Find out more here.
- Can I use my own paddle board or kayak on the lake?
Yes, you can use your own kayak or paddleboard on Willen Lake. You can launch your own craft from 11am to 5pm during school holidays, weekends and on bank holidays (subject to weather conditions). Please head to our reception desk to pay the £10 launch fee. No inflatable equipment is permitted. Find out more here.
- How do I hire a pedalo?
Pedalos are available to hire from our Boat Hire centre on a first come first served basis. They cost £20 for 40 minutes.
- Are there any restrictions to hiring a pedalo?
There are no weight or age restrictions for pedalos. A maximum of 4 participants (including babies) are allowed on each pedalo which must include at least one adult.
- Is there a play area?
Our main play area on the peninsula is partly closed whilst refurbishment work takes place. There is also play equipment situated near Splash ‘n’ Play and there is a play trail which starts just over the bridge near the bird feeding station as you walk clockwise around the lake.
- When will the new play area be open?
The new play area will be opening during the summer holidays. Keep an eye on our social media channels for the latest updates.
- Can I go fishing at Willen Lake?
Fishing at the lake is managed by MK Angling Association. Fishing day tickets can be purchased from our watersports centre.
- How many spectators are permitted for Splash ‘n’ Play?
To allow for social distancing, we are currently only permitting one adult per child into the activity area itself (except for children who have additional needs). If you wish to have more than one adult in the activity area, please purchase an additional ticket for the session you are booked onto. Find out more about Splash ‘n’ Play here.
If you still have any questions, please get in touch on email@example.com and a member of our team will get back to you as soon as possible.